Organizing your business around the customer.
(Streaming Film)

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Published
[San Francisco, California, USA] : Kanopy Streaming, 2014.
Format
Streaming Film
Language
English

Notes

General Note
Title from title frames.
Date/Time and Place of Event
Originally produced by Kantola Productions in 1993.
Description
Not all customers are created equal. Ten percent of your customers often provide ninety percent of your profits. As Roger Siboni explains, the best usage of customer relationship management (CRM) is to enhance the experience for Profitable customers, to bring down costs by automating unProfitable ones, and to gain market share through customer retention and personalization at the point of sale. This requires an enterprise-wide commitment to sharing customer data, and the reinvention of how every department in the company interacts with customers.
System Details
Mode of access: World Wide Web.

Citations

APA Citation, 7th Edition (style guide)

Siboni, R. (2014). Organizing your business around the customer . Kanopy Streaming.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Siboni, Roger. 2014. Organizing Your Business Around the Customer. Kanopy Streaming.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Siboni, Roger. Organizing Your Business Around the Customer Kanopy Streaming, 2014.

MLA Citation, 9th Edition (style guide)

Siboni, Roger. Organizing Your Business Around the Customer Kanopy Streaming, 2014.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

MARC Record

Grouped Work ID
01d9d768-6fc5-f109-a75a-1391e77cc1e6-eng
Go To Grouped Work

Grouping Information

Grouped Work ID01d9d768-6fc5-f109-a75a-1391e77cc1e6-eng
Full titleorganizing your business around the customer
Authorkanopy
Grouping Categorymovie
Last Update2023-08-17 17:26:11PM
Last Indexed2024-02-20 02:00:18AM

Book Cover Information

Image Sourcesideload
First LoadedNov 22, 2023
Last UsedNov 22, 2023

Marc Record

First DetectedAug 17, 2023 05:26:35 PM
Last File Modification TimeAug 17, 2023 05:26:35 PM

MARC Record

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