It's Your Call
(Streaming Film)
Contributors
Status
Description
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More Details
Published
[San Francisco, California, USA] : Kanopy Streaming, 2015.
Format
Streaming Film
Language
und
Notes
General Note
Title from title frames.
General Note
In Process Record.
Date/Time and Place of Event
Originally produced by Star Thrower in 2009.
Description
From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It's Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills. Remarkable customer service involves being: Connected: Meet Customers "Where They Are." Treat people as if you were with them Attentive: Give every customer your full attention. Guide the call by listening, being clear and checking in Responsible: Own the call, never take things personally, and follow through. Remember, it's your call! Enthusiastic: Treat each and every customer as if they were your only customer Great customer service professionals make a choice: every day, with every customer, on every call, they choose to do all they can to make their customer's experience as positive as it can be. In other words, they care. And it isn't just that they want to care, it's that they know how to care.
System Details
Mode of access: World Wide Web.
Citations
APA Citation, 7th Edition (style guide)
(2015). It's Your Call . Kanopy Streaming.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)2015. It's Your Call. Kanopy Streaming.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)It's Your Call Kanopy Streaming, 2015.
MLA Citation, 9th Edition (style guide)It's Your Call Kanopy Streaming, 2015.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
MARC Record
Grouped Work ID
7e036991-9cc0-d9cd-ed2e-152c13e6832b-und
Grouping Information
| Grouped Work ID | 7e036991-9cc0-d9cd-ed2e-152c13e6832b-und |
|---|---|
| Full title | its your call |
| Author | kanopy |
| Grouping Category | movie |
| Last Update | 2024-04-30 15:17:32PM |
| Last Indexed | 2024-06-01 02:17:54AM |
Book Cover Information
| Image Source | sideload |
|---|---|
| First Loaded | Nov 24, 2023 |
| Last Used | May 18, 2024 |
Marc Record
| First Detected | Aug 17, 2023 05:28:19 PM |
|---|---|
| Last File Modification Time | Apr 30, 2024 03:18:44 PM |
MARC Record
| LEADER | 02096ngm a2200325ua 4500 | ||
|---|---|---|---|
| 001 | kan1122433 | ||
| 003 | CaSfKAN | ||
| 006 | m o c | ||
| 007 | vz uzazuu | ||
| 007 | cr una---unuuu | ||
| 008 | 150908p20152009cau025 o vlund d | ||
| 028 | 5 | 2 | |a 1122433|b Kanopy |
| 035 | |a (OCoLC)945760385 | ||
| 040 | |a VDU|b eng|c VDU | ||
| 245 | 0 | 0 | |a It's Your Call |
| 264 | 1 | |a [San Francisco, California, USA] :|b Kanopy Streaming,|c 2015. | |
| 300 | |a 1 online resource (streaming video file) :|b digital, sound, color | ||
| 306 | |a Duration: 25 minutes | ||
| 336 | |a two-dimensional moving image|b tdi|2 rdacontent | ||
| 337 | |a unmediated|b n|2 rdamedia | ||
| 338 | |a volume|b nc|2 rdacarrier | ||
| 500 | |a Title from title frames. | ||
| 500 | |a In Process Record. | ||
| 518 | |a Originally produced by Star Thrower in 2009. | ||
| 520 | |a From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It's Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills. Remarkable customer service involves being: Connected: Meet Customers "Where They Are." Treat people as if you were with them Attentive: Give every customer your full attention. Guide the call by listening, being clear and checking in Responsible: Own the call, never take things personally, and follow through. Remember, it's your call! Enthusiastic: Treat each and every customer as if they were your only customer Great customer service professionals make a choice: every day, with every customer, on every call, they choose to do all they can to make their customer's experience as positive as it can be. In other words, they care. And it isn't just that they want to care, it's that they know how to care. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 653 | |a Leadership Training | ||
| 710 | 2 | |a Kanopy (Firm) | |
| 856 | 4 | 0 | |u https://losgatosca.kanopy.com/node/122434|z A Kanopy streaming video |
| 856 | 4 | 2 | |z Cover Image|u https://www.kanopy.com/node/122434/external-image |
